FAQ

Shipping and Return Policy

1. What are the shipping policies?

We offer:

- Free shipping to Colombia.

- Standard shipping to locations around the world $20 USD

- Free shipping for orders over $350 USD

2. How long does it take for my package to arrive?

Our products are handmade. Once you place the order, it takes 3 weeks from creation to arrival at your doorsteps. However, we are working to make the waiting period shorter.

3. Are returns free?

We are committed to provide you with an excellent experience.

A. For customers in United States and Colombia : Free returns.


B. For customers in the following countries: Argentina, Australia, Brazil, Canada, Chile, China, Costa Rica, France, Germany, India, Italy, Japan, Mexico, Peru, Russia, Singapore, Spain & United Kingdom.

We ship your orders. However, sales are final & non returnable. Due we do not have return shipping partners in those countries, However if you like to speak with us before you place your order, we are happy to help! please email us and we will gladly make arrangements for you. customer.care.claudia@gmail.com - We apologize for the inconvenience.

 

4. What is your return policy?

For Colombia & US clients: 15 days after your purchase has been delivered. Products must be returned in the exact condition in which it was shipped.


5. How do I return an item?

For US clients: We want you to have a great experience. Email us at customer.care.claudia@gmail.com and we’ll mail you a pre-paid shipment slip to your home. Attached the pre-paid slip to the box and send it back to us.

6.  How long will it take to get my refund back?

Normally, It take 5-10 business day to get your money back on you card. However some  credit card companies will reflect the money back on your credit card till your next statement cycle. please contact your credit card provider for more information

7. How do I clean my product?

We want your purchase to stand test of time. Clean leathers and fabrics with a soft cloth to remove dust, then wipe the surface with a damp cloth.

8. Which currency are your prices in?

Our prices are in US Dollars.

9. For aditional questions: Please email us : customer.care.claudia@gmail.com or  click here

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